# Outage Response Checklist

**How to use it:** complete the “Preparation” section in advance. During the incident, check each step and record the time. Do not write passwords or keys in this file.

## Preparation (before the incident)
| Role | Person | Contact channel |
|---|---|---|
| Coordinator | | |
| Technician | | |
| Communications | | |

| Escalation order | Provider or person | Channel | Agreed wait time |
|---|---|---|---|
| 1 | | | |
| 2 | | | |

- [ ] Active monitoring and alerts to the correct person
- [ ] Contract or plan response times noted

## During the incident
- [ ] Detected (time: ____)
- [ ] Verified from another connection (time: ____). What is seen: ______
- [ ] Communicated internally (time: ____)
- [ ] Message to customers posted, if applicable (time: ____)
- [ ] Escalated to: ______ (time: ____)
- [ ] Restored and verified (time: ____)

**Template message:** We are experiencing an issue with our website and are already working on it. In the meantime, you can contact us through this channel. We will notify you when it has been resolved.

## Post-incident review
- What happened: ______
- Identified cause: ______
- What worked: ______
- What to improve: ______
- Actions, owners and dates: ______

## Synthetic example (delete before use)
Detected 9:10 · Verified 9:15 (expired certificate) · Escalated 9:20 · Restored 10:05 · Action: expiration reminder.