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ESCare for my platform

Continuity · Technical care

Your platform is up and running.Keep it ready for what comes next.

Hosting, security, backups and fixes to care for the technology your business already uses.

Care for my platformCompare plans ↓

We review your asset and help you choose the right level.

RealStack · Webs & AutomationYour platform
Monitor

We detect downtime and notify you.

Back up

We care for your information.

Update

We apply security updates.

Fix

We handle errors remotely.

Service overview · coverage depends on the plan.

Daily backups

Depending on your selected plan.

Security updates

Keeping security up to date.

Downtime alerts

Information you can act on.

Monthly report

A summary of the work done.

Care that should not wait until something breaks.

Know when something fails

Monitoring and alerts so you can act and reduce disruption.

Have a way to recover

Backups and procedures to get back to normal.

Maintain what you already use

Updates, fixes and security care.

A level for the technology your business already has.

Compare capacity and response times. Your proposal defines the scope.

Continuity Web

For websites.

COP 490,000/month · VAT exempt

  • Hosting with SSL and domain included.
  • Daily backups.
  • Up to 10 GB of files.

Response times

Business-hours response: urgent requests within 1 business day and normal requests within 3 business days.

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  • Security updates.
  • Downtime monitoring with notifications.
  • Remote bug fixes.
  • Monthly status report.
Ask about Web

Continuity App

For web applications.

COP 1,190,000/month · VAT exempt

  • Hosting with SSL and domain included.
  • Dedicated database of up to 100 GB.
  • Daily backups and database copies with tested restoration.

Response times

Business-hours response: urgent requests within 8 business hours and normal requests within 2 business days.

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  • Security updates.
  • Downtime monitoring with notifications.
  • Remote bug fixes.
  • Monthly status report.
Ask about App

Continuity Sistema

For systems needing more capacity and monitoring.

COP 1,890,000/month · VAT exempt

  • Dedicated database of up to 500 GB.
  • Live downtime and error monitoring with alerts.
  • Monthly performance review.

Response times

Business-hours response: urgent requests within 4 business hours and normal requests within 1 business day.

See all benefits
  • Hosting with SSL and domain included.
  • Daily backups and database copies with tested restoration.
  • Security updates.
  • Remote bug fixes.
  • Monthly status report.
Ask about Sistema

Continuity on your infrastructure

Keeping your own infrastructure?

We care for your application on the infrastructure you already use.

COP 1,490,000/month · VAT exempt

  • Downtime monitoring with notifications.
  • Security updates.
  • Review of your backups.
  • Remote bug fixes.
  • Monthly report.

Response times

Business-hours response: urgent requests within 4 business hours and normal requests within 1 business day.

Annual payment: pay for 10 months out of 12.

Availability target of 99.0% for Web, App and Sistema.

You should be able to see the care, too.

A place to consult the information recorded for your service.

RealStack · Webs & AutomationYour service

  • Service activity

    Recorded work and reviews.

  • Status and reviews

    Available information about your asset.

  • Support requests

    Your requests and their replies.

Illustrative organization · not real data.

A record of the work

Consult the activity the team has recorded for your service.

Monthly report

A summary of your platform status and the work done.

A place to ask for help

Create and follow your support requests in the Client Portal.

We start by understanding what you have.

  1. 01

    Review your asset

    We learn about your platform, context and needs.

  2. 02

    Define the level and scope

    We agree on the option that fits your situation.

  3. 03

    Agree on the start of care

    We confirm the proposal details before starting.

Need new features or more capacity?

If you need new features or more capacity, Partner is the next step.

Explore Partner

Before you put it in our hands.

Answers to common questions so you know what to expect.

What does technical care include?

Depending on the plan, it includes hosting with SSL and a domain, backups, security updates, downtime monitoring, remote fixes and a monthly report. Each level states its capacity and business-hours response times. Your proposal defines the scope.

Can I keep my infrastructure?

Yes. Continuity on your infrastructure includes downtime monitoring, security updates, review of your backups, remote fixes and a monthly report. Cloud infrastructure and its availability remain your responsibility.

Does it include new features?

Continuity cares for what you already have. For new features or more capacity, Partner is the next step.

How does annual payment work?

Pay for 10 months out of 12 in one annual payment. The price and payment option are recorded in your proposal.

What happens after I ask?

We record your request and continue on WhatsApp or the RealStack chat. We review your asset and agree on the level and scope in a proposal. Asking does not purchase or activate the service.

Your business keeps moving.Your technology should, too.

Let us care for the platform your team uses every day.

Care for my platform

Your name and contact. We help you choose a level.