Evolve
Record of results and adoption of automations
CSV registry to track an automation's results: baseline, usage, time, errors, exceptions with root cause and decision per period. Helps distinguish between an automation that works and one that delivers value.
In this guide
Instructions
- First record the baseline row, with period “Baseline”.
- Add one row per week or month.
- Mark each figure as Measured or Estimated.
- Note the main cause of exceptions and the decision taken.
Bring it to your business
Download resource| Automation | Period | Expected cases | Automatic executions | Exceptions | Main cause of exceptions | Errors | Human minutes per case | Data type (Measured/Estimated) | Decision | Notes |
|---|---|---|---|---|---|---|---|---|---|---|
| Synthetic example: request registry | Baseline | 40 | 0 | 5 | Estimated | Invented figures | ||||
| Synthetic example: request registry | Week 1 | 40 | 32 | 8 | Messages with multiple requests | 0 | Measured | Adjust | ||
Keep exploring
Evolve
How to measure whether an automation delivers value
An automation can work technically and still not deliver value if nobody uses it or if it generates more exceptions than it solves. This guide explains how to measure with a baseline, usage, time, errors and exceptions, and how to track results without inflating them.